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patient advocacy

ROLE OF PATIENT ADVOCACY

When a loved one experiences a serious medical condition like a stroke or brain aneurysm, it can feel like the world shifts beneath your feet. You may be overwhelmed with questions, fear, and the weight of urgent decisions. In these moments, understanding what to do—and who can help—can make all the difference. That’s where patient advocates step in: offering compassionate, knowledgeable support for patients and their families.


How to Access a Patient Advocate (Even in a Medical Crisis):

If you or your loved one is in the hospital or undergoing emergency care after a stroke or aneurysm, here’s how to quickly connect with a patient advocate:

  • Ask the care team directly – Nurses, doctors, and social workers can refer you to a patient advocate on staff. 
  • Call the hospital’s front desk or patient relations – Every accredited hospital has a patient advocacy or patient experience department. 
  • Check the hospital’s website – Look for sections labeled “Patient Rights,” “Support Services,” or “Patient Advocacy.” 
  • Request a bedside visit – Advocates can often meet in-person to discuss care concerns, explain procedures, or assist with discharge planning.
     
  • If you’re outside the hospital, contact national organizations like the Patient Advocate Foundation or your state health department for help.
     

Patient advocates are trained to help with issues like:

  • Navigating stroke treatment options such as tPA, mechanical thrombectomy, or stroke rehab planning 
  • Understanding brain aneurysm care like surgical clipping or endovascular coiling 
  • Clarifying diagnoses, medications, and follow-up plans 
  • Resolving communication barriers between patients and doctors 
  • Helping with medical records, insurance, and care transitions 
  • Protecting your rights and ensuring decisions reflect your or your loved one’s values
     

A stroke or aneurysm can leave patients and families feeling confused, powerless, and rushed. Patient advocates help slow things down, explain what’s happening, and ensure your voice is heard. Patient advocates aren’t just helpful—they are essential allies in high-stress, high-stakes medical situations. For families navigating neurocritical care units, emergency surgeries, or uncertain outcomes, advocates provide:

  • Clear communication between medical staff and families 
  • Help coordinating multi-disciplinary care (neurology, cardiology, rehab, social work) 
  • Emotional support and crisis management 
  • Referrals to local stroke support groups and aneurysm education resources
     

They also work beyond the bedside—advocating for broader healthcare improvements, better hospital policies, and more equitable access to care, especially for underserved populations. Their presence creates safer, more human-centered care environments, especially for those managing long-term stroke recovery or complex aneurysm follow-up care.


If you’re feeling lost, exhausted, or unheard—please know this: you have the right to ask for support. No one should have to navigate the aftermath of a stroke or aneurysm alone.


For more help and resources, explore:

  • American Stroke Association – Know the Warning Signs of Stroke 
  • Brain Aneurysm Foundation – Support and Research 
  • Patient Advocate Foundation – Free Help Navigating Healthcare
  • Your local hospital’s patient services page
     

Compassionate care doesn’t stop at the diagnosis or procedure. It includes advocacy, information, and someone by your side when you need it most.

Image of comforting a patient

Patient Rights

KNOW YOUR RIGHTS

Know Your Rights: A Patient’s Guide to Federal Hospital Protections


When you or someone you love is hospitalized—especially during a critical event like a stroke or brain aneurysm—understanding your patient rights is essential. Federal laws protect your safety, dignity, and ability to make informed medical decisions. This guide breaks down your key rights and provides trusted resources to help you get support when it matters most. Click here for a downloadable version.


Federal Patient Rights Checklist

1. The Right to Emergency Care (EMTALA)

  • You cannot be denied emergency treatment, regardless of insurance status or ability to pay.
  • Hospitals are legally required to provide a medical screening exam if you go to the emergency room.
  • If you have a serious condition (like a stroke or ruptured aneurysm), you must be stabilized or transferred appropriately.
    Learn more: EMTALA Law – CMS Overview


2. The Right to Informed Decisions (CMS & Patient Self-Determination Act)

  • You have the right to be informed about your diagnosis, care options, and      risks in plain language.
  • You can accept or refuse treatment and have the right to a second opinion.
  • You have the right to create or submit an advance directive or name a      healthcare proxy.
    Details: Patient Self-Determination Act – AHA Info


3. The Right to a Patient Advocate

  • You can request a patient advocate at any hospital to help you understand care decisions, resolve concerns, and speak on your behalf.
  • Advocates can assist with billing issues, medical disputes, emotional support, or care planning.
    Find help: Patient Advocate Foundation


4. The Right to Privacy and Access to Records (HIPAA)

  • Your health information must be kept private and secure.
  • You have the right to review and request a copy of your medical records.
  • You may ask for corrections to inaccurate information.
    More info: HIPAA Rights – HHS.gov


5. The Right to File a Complaint or Grievance

  • You can file complaints about your care or hospital experience with the hospital’s Patient Relations department, or directly with state or federal regulators.
  • You are protected from retaliation for speaking up.
        Submit a complaint:
  • CMS Complaint Process
  • The Joint Commission Complaint Portal
  • State Health Department Directory – CDC


6. The Right to Respectful, Dignified Care

  • You have the right to be treated with compassion, cultural sensitivity, and      respect for your personal values.
  • Your pain and preferences must be acknowledged and documented.
  • You may request access to spiritual care, interpreters, and family-inclusive      care planning.
    Learn more: The Joint Commission – Patient Rights


Who to Contact for Help and Support

  • Patient Advocate Foundation – Free one-on-one case management for patients in crisis
  • American Stroke Association – Learn stroke signs, treatment options, and recovery support
  • Brain Aneurysm Foundation – Information, survivor stories, and support resources for aneurysm patients
  • CMS –  Medicare Rights & Complaints – Government resource for hospital and Medicare patient rights
  • State Health Department Directory (CDC) – Find your state’s health department
  • The Joint Commission – File a Complaint


Pro Tip

Ask for your hospital’s “Patient Bill of Rights” upon admission or from your nurse. Hospitals are required to provide this information by law, and it outlines your full list of patient protections and support contacts.

Image of comforting a patient

take action

BE INFORMED

MAINTAIN RECORDS

ASK QUESTIONS

  Research your loved one's condition, treatment options, and potential side effects. 

ASK QUESTIONS

MAINTAIN RECORDS

ASK QUESTIONS

 Don't hesitate to ask doctors, nurses, or specialists clarifying questions about diagnosis, medications, and procedures.  

BE A PARTNER

MAINTAIN RECORDS

MAINTAIN RECORDS

 Actively participate in care discussions, voice concerns, and ensure your loved one's wishes are understood. 

MAINTAIN RECORDS

MAINTAIN RECORDS

MAINTAIN RECORDS

  Keep a notebook to document details like medications, doctor's instructions, and any concerns you raise.

patient advocacy resources

PATIENT ADVOCACY FOUNDATION

PATIENT ADVOCACY LEADERSHIP COLLECTIVE

NATIONAL PATIENT ADVOCACY FOUNDATION

 Provides patient advocates, financial aid, and educational resources. 

NATIONAL PATIENT ADVOCACY FOUNDATION

PATIENT ADVOCACY LEADERSHIP COLLECTIVE

NATIONAL PATIENT ADVOCACY FOUNDATION

 A non-profit organization dedicated to improving access to quality healthcare and financial resources for patients with chronic, debilitating, or life-threatening illnesses. 

PATIENT ADVOCACY LEADERSHIP COLLECTIVE

PATIENT ADVOCACY LEADERSHIP COLLECTIVE

Alliance of Professional Health Advocates

 Supports patient advocacy organizations worldwide by providing access to essential health resources and developmental tools to help build capacity and optimize work with patient communities. 

Alliance of Professional Health Advocates

Alliance of Professional Health Advocates

Alliance of Professional Health Advocates

 An international membership organization for private, professional patient advocates, providing business support, legal guidance, insurance, marketing resources, and a public directory of advocates. 

MEDICARE RIGHTS CENTER

Alliance of Professional Health Advocates

NATIONAL INSTITUTES OF NURSING HOMES

  Advocates for beneficiaries' rights in Medicare programs.

NATIONAL INSTITUTES OF NURSING HOMES

Alliance of Professional Health Advocates

NATIONAL INSTITUTES OF NURSING HOMES

  Provides resources and information on quality care in nursing homes.

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