Privacy Policy

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Last updated: December 16, 2025

JoAnn’s Journey ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit joannsjourney.org (the "Site") and when you interact with our content, tools, and services.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

JoAnn’s Journey is an awareness and support resource focused on brain stroke and aneurysm education, recovery, and caregiver support.

If you have questions about this Privacy Policy or how we handle your information, you can contact us at:

JoAnn’s Journey

Email: contact@joannsjourney.org

Website: https://joannsjourney.org

2. Information We Collect

We collect information in three main ways:

2.1 Information You Provide Directly

You may choose to provide personal information when you:

Submit a message through our contact forms

Sign up for our email list or newsletter

Download free resources or tools (if applicable)

Request product support or send us attachments

Make a donation via our "Donate" links (processed by third parties such as PayPal)

Click through to purchase our products on Amazon or other third-party platforms

The information you provide may include:

Name

Email address

How you heard about us

Any information you include in your message (which may include sensitive or health-related details if you choose to share them)

Files or attachments you upload

You are not required to share health information with us. Please only share what you are comfortable sharing.

2.2 Information Collected Automatically

When you visit the Site, certain information is collected automatically, including:

IP address

Browser type and version

Device type and operating system

The pages you visit and how you interact with them

Date and time of your visit

General location (e.g., city, region) based on IP

We may use cookies and similar technologies to:

Analyze website traffic and usage

Improve the performance and experience of the Site

Remember your cookie preferences

A notice may appear on the Site informing you that cookies are used. You can choose to accept or decline non-essential cookies where that option is provided.

2.3 Information from Third Parties

We may receive limited information from third parties when you interact with them through our Site, for example:

Payment processors (such as PayPal) when you donate to support our work

E-commerce platforms (such as Amazon) when you click from our Site to view or purchase our books and products

Email marketing tools when you join our mailing list

Security and anti-spam tools such as Google reCAPTCHA

Analytics or site hosting providers that help us understand how the Site is used

These services may collect and process your information under their own privacy policies.

3. How We Use Your Information

We use the information we collect for purposes including:

3.1 Providing and Maintaining the Site

Operating and maintaining the website and its core functionality

Ensuring security, fraud prevention, and abuse detection

3.2 Communicating With You

Responding to questions, messages, or product support requests

Sending updates, newsletters, and promotional content if you have opted in

Following up on donations or inquiries related to our mission

3.3 Improving Our Content and Services

Understanding how visitors use the Site

Developing new content, tools, and support resources for survivors and caregivers

Improving user experience and Site performance

3.4 Legal and Compliance Purposes

Responding to lawful requests from authorities

Meeting recordkeeping or regulatory requirements

We do not sell your personal information.

4. Cookies and Tracking Technologies

Cookies are small files placed on your device that help the Site function and help us understand how it is used.

We may use:

Strictly necessary cookies – required for basic Site functionality and security.

Analytics cookies – to understand visitor behavior and traffic patterns in aggregate.

Preference cookies – to remember your settings (like cookie choices).

You can control cookies in several ways:

Through any on-site cookie banner (accept/decline where offered).

By adjusting your browser settings to refuse or delete cookies.

Please note that disabling cookies may affect how some parts of the Site function.

5. Third-Party Services and Links

Our Site may contain links to third-party websites and services, such as:

Amazon, where our books, journals, and products may be available for purchase

PayPal or other donation/payment services, which process donations on our behalf

Social media platforms

External articles and resources

These third-party sites are not operated or controlled by us, and their privacy practices are governed by their own policies. We encourage you to review the privacy policies of any third-party services you use.

Additionally, we use third-party tools such as:

Website hosting and builder services (for example, GoDaddy Websites + Marketing)

Email marketing platforms (for newsletters and updates)

Google reCAPTCHA, which helps protect our forms from spam and abuse and is subject to Google’s Privacy Policy and Terms of Service

Analytics services, which help us understand how visitors use the Site

6. How We Share Your Information

We may share your information in limited circumstances:

6.1 With Service Providers

We may share information with vendors and service providers who assist in operating the Site and delivering our services, such as:

Website hosting and maintenance

Analytics and performance monitoring

Email delivery and list management

Form handling and security

These providers are only allowed to use your information as necessary to perform services on our behalf.

6.2 With Payment and Donation Processors

When you make a donation or purchase via a third-party service (for example, PayPal or Amazon), the processing of your payment information is controlled by that provider’s privacy policy. We do not store your full payment card details on our Site.

6.3 For Legal Reasons

We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is reasonably necessary to:

Protect our rights or property

Protect your safety or the safety of others

Investigate fraud or respond to a government request

We do not sell or rent your personal information.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide the Site and services to you

Fulfill the purposes described in this Policy

Comply with our legal and accounting obligations

Resolve disputes and enforce our agreements

The specific retention period can vary depending on the type of information and the context in which it was collected.

8. How We Protect Your Information

We take reasonable and appropriate technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

Accessing the personal information we hold about you

Requesting correction or updates to your information

Requesting deletion of certain information, subject to legal or operational limitations

Opting out of marketing emails by using the "unsubscribe" link in our messages

To exercise any of these rights, you can contact us at:

Email: contact@joannsjourney.org

If you are in a jurisdiction with additional privacy rights (for example, the European Economic Area or certain U.S. states), you may have further rights regarding data access, portability, or objection to certain processing. We will make reasonable efforts to honor such requests in accordance with applicable law.

10. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided us with personal information, please contact us so we can take appropriate steps to delete such information.

11. Health and Sensitive Information

JoAnn’s Journey provides educational content and support resources related to stroke and aneurysm awareness and recovery. While visitors may choose to share health-related details in messages or forms, we do not require you to disclose medical information to use the Site.

Please avoid sharing highly sensitive personal or medical details unless it is necessary for your communication with us. Any health-related information you voluntarily provide is used only to respond to your inquiries and is handled with care and confidentiality.

This Site and our communications are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for personal medical guidance.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

JoAnn’s Journey

Email: contact@joannsjourney.org

Website: https://joannsjourney.org

Or by using the contact form on our Site.